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Frequently asked questions
Product Information
How can I start collecting an IMP product? There are several ways to sign up for an International Masters Publishers (IMP) product.
- Order online: Go to Products for more information and links to our online order pages.
- Call us on: 0870 911 9999, Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm
Can I buy your products in shops?Exclusive to IMP our products are not available in shops. We deliver direct to your door, regularly and on time.
Can I change the frequency of my deliveries?Yes, we offer our customers the option to change the frequency of their deliveries. If you would like to take advantage of a different option please Email Us or contact us on 0870 911 9999, Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
Can I change the number of packs that I receive in each delivery?If you would like to change the number of packs you receive in each delivery, please visit the Personal Profile page of the Member Area, contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm or Email Us (be sure to include your customer number, which can be found on your invoice).
Can I choose what I will receive in each delivery?All items are prepackaged and sealed. Unfortunately, this prevents us from sending items from within a specific group. Once you have completed the series, the item numbers in each category will be complete.
Can I collect faster?Of course. You can increase the number of articles you receive and save on each delivery when you take advantage of our Triples Offer. This will allow you to complete your collection faster and save money on postage and packing. Contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, or Email Us to change the number of packs per delivery and start saving!
You can also choose to purchase the remainder of your collection at once at a substantial saving. Call us to find out about availability and pricing.
Can I purchase a product as a gift?Yes, you can purchase a product as a gift. Gift deliveries will be billed to your address and the deliveries will be sent to the gift recipient. The invoice will be sent to the billing address and an itemised statement showing a £0.00 balance will be included with the delivery that is sent to the gift recipient. If you would like to purchase a product as a gift, please contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
How can I get a storage device?A storage device will be sent to you automatically as your collection requires it. If your storage device becomes damaged, please call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm and we will send a complimentary replacement. The storage device is free of charge and is yours to keep, irrespective of how long you collect for.
How do I reopen my cancelled account?You may reopen your account at any time. Please Email Us or contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm. Please include the address that the deliveries were sent to and if available, your customer number. We will be happy to resume your deliveries right where you left off.
How large will my collection be?IMP products are designed for customers to collect as many deliveries as they would like to receive. It is unnecessary to complete one group before moving to another. This allows our customers to choose how much they would like to collect while still enjoying the benefits of what they have received. For details regarding the size of your product, please contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, or Email Us.
What happens after I enroll?You will initially receive your introductory offer/welcome package along with your gift and an invoice. If you decide to keep that delivery, simply pay your invoice. You will then receive a new delivery every 3 to 4 weeks. Go to Products for more detailed information on each product.
What other products do you offer?We have a wide range of inspirational products for the whole family. Go to Products to learn about these products and for links to online order pages.
I’m going on holiday can I put my account on hold?For your convenience we can put your account on hold for up to 3 months so you do not miss any deliveries. If you wish to do so, contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, or Email Us.
Can I stop receiving deliveries?You are never under any obligation to continue receiving deliveries. To put your account on hold or to cancel, please call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, Email Us or write to us at the following address:
International Masters Publishers Ltd.
PO Box 1060 Sunderland SR9 9WZ
(Terms and Conditions Apply)
My Account
How do I change my password?Enter the email address associated with your account and we will send you a link.
Where is my Customer Number?Your Customer Number can be found on your invoice. If you do not have an invoice available, please contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
Can I combine all of my accounts into one?Yes, if you have more than one account, we'd be happy to combine them for you. Just Email Us, including your name, current billing address, and all your account numbers (please indicate the account that you want to keep open). You will receive confirmation when we have combined your accounts. Once the accounts are combined, all future deliveries will be billed under the main account number. However, any open balance, including charges for deliveries that are currently in route, will remain in the original account until they are paid for.
I’m moving, how can I give you my new address?If your address changes, please notify us as soon as possible so we can make sure you do not miss a delivery. Please make sure to include your customer number and your new address. You can change your address on the Customer Service page, or call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm or Email Us with the details and we will update your account.
How do you use personal information that you collect?See our Terms of Use and Privacy Policy for details on how we use customer information. If you prefer not to be contacted by this company or our partners, simply contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm to make your request.
What is your Privacy Policy?
Click here to read our Terms of Use or click here to read our Privacy Policy.
What if I do not want to receive any promotions from IMP?If you prefer not to receive additional offers from IMP or our partners, please Email Us or call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm to let us know.
Invoices and Billing
How do I pay my invoice?You can pay your invoice by credit card online, by phone by calling 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, or through the My Payments page of the Member Area. And for the ultimate convenience, you can also sign up for Easypay, our continuous automatic billing option. With Easypay, we will automatically charge each delivery to your credit/debit card approximately 10 days from the date of your delivery.
What payment methods do you accept?We offer the following payment methods: Credit Card (Visa & Master Card), cheque and postal orders. Unfortunately at this time we can not accept debit cards online. For your convenience, we can automatically bill each delivery to your credit card with our popular Easypay Plan. You will continue to receive an invoice with each delivery, and your credit card will be billed approximately 10 days from the date of your delivery.
Can I save money on each delivery?Absolutely! You can increase the number of articles you receive and save on each delivery when you select our Triples Offer. This will allow you to complete your collection faster and save money on postage and packing. Contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, or Email Us to change the number of packs per delivery and start saving!
What is Easypay?With Easypay we automatically charge your credit card 10 days after each delivery. We will continue to send an invoice with each delivery showing the amount that will be charged to your credit/debit card. You may return to invoice billing at any time, Email Us or by contacting us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
Can my deliveries be automatically charged to my credit card?Yes. You can sign up for our Easypay option and your deliveries will be automatically charged to your credit card after each delivery. It’s easy, safe and secure.
How can I change my payment option?
If you currently are on Easypay, and wish to return to invoice billing, you can do so by contacting Customer Service on 0870 911 9999, or you can Email Us.
- Switching to Easypay is safe and easy. You can switch to Easypay in any of the following ways:
- Visit the My Payments page of the Member Area. It's easy and secure.
- Call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
What if I have a question about my invoice? If you have any questions about your invoice please call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, Email Us, or write to us at:
International Masters Publishers Ltd.
PO Box 1060
Sunderland SR9 9WZ
Please include your name and customer number, which can be found on your invoice, when emailing or writing to us.
What if my records do not match the balance due?Occasionally your payment and a statement may cross in the mail. If you have any questions regarding your balance, please do not hesitate to contact us.
Why is my online payment not showing on my account?Please allow 24-48 hours for your payment to be processed and applied to your account. If it has been more than 48 hours, please do not hesitate to contact us.
How do I stop EasyPay?You can easily stop the Easypay plan at any time by contacting us via email or by calling Customer Service on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm.
Deliveries
How can I contact you?You can contact us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm, Email Us, or you can write to us at:
International Masters Publishers Ltd.
PO Box 1060
Sunderland SR9 9WZ
Please include your name and customer number, which can be found on your invoice, when emailing or writing to us.
How often will I receive deliveries? Depending on your product, you will receive a new delivery approximately every 3 to 4 weeks on a 10-day home approval period. Go to the Products section for more detailed information on each product.
What if my delivery is damaged?If a delivery arrives damaged, we will replace it free of charge. Please Email Us or call us on 0870 911 9999 Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm to receive a replacement.
What do I do if I receive duplicate item in my delivery?If you receive a duplicate item in your delivery, please contact us on 0870 911 9999 (with your product at hand) Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm. We will confirm what article has been duplicated and will send you a replacement.
Why aren’t my cards sent in order?The packs have been designed to cover a variety of topics. Each pack contains cards from various categories and is not always in numerical order. You will always be sent complete projects or recipes. Once you have completed the series, the card numbers in each category will be complete.
How do I return a delivery?Each delivery comes with a 10-day home approval period. If you would like to return a delivery, please call us on Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm. Please note that by returning a delivery your collection will be automatically cancelled.
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